Customer Testimonials
Sales person Alan was friendly, professional and efficient. Environment was non threatening and low pressure, clean with lots of sitting space and snacks. Manager/money guy made all of our financing options very easy to understand and set us up with a service contract. Price of vehicle was fare. Would recomend/re use this dealership
Very pleased with the experience, and had no issues. I truly enjoyed working with Alan Jang.
Keith was AMAZING. No pressure. Just knowledge and friendliness. We loved our experience.
Great service Team!
Very pleasant place. Kailee is a very friendly sweet lady.she made sure to help every step of the way. I went in for one special car but it just didn’t work and I was really bummed but there was another and she took the bullet to make it work for that one so I greatly appreciate her help. I have to say that was the fastest time in a dealership ever. Much mahalo. Mele kalikimaka
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Great service as always , main reason I’m with this company. Always accommodating and very flexible
I had an excellent experience when purchasing our QX50 from this dealership. Keith is one of the most polite, knowledgeable sales consultants I have ever experienced. The finance manager, Jeffrey, is very genuine and did a great job in addressing all of our questions and concerns. He explored all options to ensure we received the interest rate we expected. The process was excellent from start to finish.
Everyone at the dealership was pleasant and professional. Had a great experience purchasing our new INFINITI!
Was hesitant to take to any dealership because they seem to always charge more, however, I was pleased with the honesty and fair price to fix a noise in the front suspension. ***No matter where you go always double check part pricing, labor rates and verify diagnosis. Happy with results this time at this dealership.
I can't thank the team at INFINITI (Nashua, Kailee, and Jerry specifically) enough for helping me with my recent purchase of a used minivan. I've never...like NEVER...had such a good experience at a car dealership. They were patient, more than fair with their price, made the paperwork process easy, and I left feeling happy and confident with my purchase. I'll be a customer for life.
Easy online scheduling with plenty of options for date/time/drop off/wait/shuttle service. The check in process is fast, easy, and painless. The customer waiting lounge is well stocked with hot & cold beverages, snacks, and reading material. Lots of room to spread out and relax while I waited for my car. The friendly and professional staff kept me updated on the service to my car and presented me with options for the service items that needed my attention. Checking out was as quick and easy as checking in. My car was cleaned and parked outside the front ...
Very satisfied with the service, will be back soon at the INFINITI service dept for service
Everyone at INFINITI was very courteous from the time I called to make an appointment to the day of my service. Since I waited for my car, I was kept informed.
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Throughout the years, many years, the service department has been dependable and I received excellent service on my Infinitis. This brings me back to INFINITI. Thank you, Alvin Jason Richalynn.
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I bought my car last year here and Keith gave me such a good deal and provided me an excellent service along with. Now, a year later, Kiley and Keith, again, are buying my car at an unbeatable price! I called in and visited 5 different car dealerships to sell my car but they offered the best price and service again! Thank you so much for all your services.
Didn't wind up buying a car from here, but if I would, the experience was awesome. They had very good deals and a professional appearance all around.
They bought my car for asking price without any high pressure haggling or tactics. It was an easy 15 minute experience. Very clean and comfortable store.
Courteous personnel, fast service, all check points done, overall cleanliness, comfortable wait room, great amenities.
Super accommodating staff! Even the weirdest requests, they will go out of their way to find out if they can make it work! Couldn't be happier.
Their service department is top notch. Highly recommend if you need to service your INFINITI.
Loved working with INFINITI Honolulu! Kailee was extremely helpful and communicative and made my transaction so smooth and easy. Thank you guys so much!
I have great respect for the sales, service and the customer service representatives at this location. I will purchase or lease another vehicle from this dealership.
Two thumbs up. Kaille was super great! She was very knowledgeable and made me feel comfortable during the buying process. Will definitely seek her out again for my next purchase.
Excellent service department Good people Much aloha Efficient Keeps my car running in top form Thank you
Always a 5 star experience. Quick service with professional and friendly staff. Highly recommend. Thanks
They always take care of my cars needs...
Awesome service very easy to sell our Honda to them and Kailee was fantastic to deal with. 👍🏼😁 Highly recommend if you are in the market to buy or sell a car. 🤙🏼
Thank you very King INFINITI of Honolulu. Kailee gave so much of a help on the whole process. Great customer service as well. Now I can finally get rid of my old car. #kinginfinitihonolulu IS THE BEST
Best experience and best deals, Kailee helped out so much and made sure I went home with a sweet ride. Be sure to check them out I promise you won’t regret it.
INFINITI of Honolulu were so helpful in my car shopping process! Kailee and the team made the whole process smooth and stress free. Could not thank them enough!
Great....................Jason and the entire service staff are 5-star rated by this customer. Interaction with Keoni, Ross, Jeff and the entire staff professionally deals with this customer with genuine Aloha.
Amazing team that treats your vehicle as if it was their own. Very straightforward and pretty reasonable prices For a dealership. Everything was done on time which is more valuable than money
Service center is always awesome. 👌
My experience at INFINITI was phenomenal! I came in on a Friday after work about an hour before they were about to close and Alan assisted me right away. He didn’t pressure me to buy the car immediately and didn’t push me to buy the newer model of the car I was looking at. Alan talked to me as if he was friend/family. I came back the next day to test drive the car during the day and Keith assisted us. Keith is super knowledgeable about the littlest details INFINITI had added to their cars. I would ...
Great service. Jason always nake sure all service meets are fone in an efficient and professional manner
Great Customer Service
Excellent service! I feel very confident when I have my car serviced at INFINITI of Honolulu.
Rachael, Josh and the entire service staff are 5-star rated by this customer. Interaction with Keoni, Ross, Jeff and the entire staff professionally deals with this customer with genuine Aloha.
Wonderful feeling to know your car is being serviced by true professionals with years of experience. Clean showroom and friendly staffs add to wonderful experience.
Great service and communication from whole service department from start to end! Team made a stressful situation so easy. Service manager took time to explain so many things to me that i did not understand.
Very friendly and professional staff all around.
I had a 2010 G37 sedan for sale on craigslist.Kailee contacted me interested in the car. She was the first to respond about the ad after only running 1 day. Never thought the dealership would be interested. Glad I followed up. Best deal I ever made. Very fare deal for both parties and smooth, hassle free transaction. Honest appraisal, gave me over KBB because of the condition i kept the car in. Even got me a ride back home. Thank you Kailee for all your help and for making the experience top notch.
Technicians and service personnel very friendly and courteous. Kept me informed on the progress of my vehicle and called to let me know when the vehicle was ready to be picked up.
Keith helped me get into a car I wanted very fast and easy. The whole staff was easy to work with and very professional!
This is a great dealership and our experience was amazing!!! Thanks to Keith Castilio for making our new purchase a very memorable one!!!!
Keith Castillio helped me get into my certified pre-owned Q50! Keith was nice and patient with me. Me and him worked together for a few days while I was trying to decide what I wanted. I didn’t feel forced to buy a car or anything. Keith made sure he explained all the features of the car I was eyeing every time I came to see it which helped me cause my memory bad lol. Him and the INFINITI team gave me good trade in value for my old car also. I would highly recommend everyone see Keith if you’...
All I can say is I feel like I matter there. They give me a loaner when needed and give me the best service ever. Due to Jason . Exceptional service 👏. Mahalo always
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This is my second car lease from INFINITI of Honolulu. What made this a five star experience is Keith Castillo. He was professional as well as friendly. He looks like he is from BTS band. Handsome and very well dressed! All you ladies that love BTS you got to ask for Keith you won't be disappointed. His knowledge of the cars is amazing! Thanks Keith for making our purchase fantastic! Thanks to Jeff Chun for making our finance paper work quick and easy to understand. Big Mahalo to INFINITI of Honolulu!
Highly recommend Keith Castillo at INFINITI of Honolulu. After looking at used cars at several different dealerships and being turned off by various hard-sell sales consultants, it was very refreshing to be helped by Keith and his no-pressure yet very helpful approach. Keith made car shopping a very pleasant experience!
Friendly and thorough service department.
I contacted INFINITI asking questions about the Qx-50, I got transferred immediately and Kailee showed interest and willingness to help me to make arrangements. She had met me on short notice, which I appreciate. She had the car front and center ready to show and tell me the features. She answered all my questions with positive attitude, Efficient paperwork knowledge and using her I pad . Overall All Good 👍
Keith was super detail-oriented, polite, responsive, and friendly. He carefully answered all of our questions. The transaction went smoothly all thanks to him. Wonderful sale rep, hopefully will do more business with Keith in the future.
Kailee was really helpful and nice. Awesome customer service! Not pushy at all and listened to my request. . . Will definitely go back if inventory suits my needs!
Professional and great customer service.
Love this dealership! Easy, no pressure, totally relaxed atmosphere. Makes you wonder why we haven’t bought all our vehicles from them. Surely will from now on!
INFINITI service has always been excellent.
I received notice that my G37 was due for service. The appointment was easy to schedule. I was met at my vehicle when I dropped it off to review the service order, cost estimate and time to complete. The service tech went over everything with me when the work was completed. The work was completed on time for the estimated cost. They gave my car back to me cleaner than when I brought it in! The staff is very professional and they provide quality services. I am an extremely satisfied customer
Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.
Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.
INFINITI of Honolulu provides the BEST customer service around! Everyone there is extremely helpful and they truly care about their customers. With Covid, the safety of their staff and customers was a priority as well. I am SO happy with our new QX60 and my children love having the extra space! I am now on my 4th lease with INFINITI of Honolulu and I am so thankful for the assistance in getting me the exact SUV to meet my family’s needs while being a beautiful SUV!
I had a great buying experience at INFINITI of Honolulu. After returning our QX50 lease without any hassles, I had only a short window of time to get another car to replace it. After going around to many dealerships, Keith Castilio back at INFINITI put me in the perfect pre-owned replacement that the family loves. It was there all along! For those who like a no hassles, no pressure buying experience, look Keith up!
I loved the whole experience at INFINITI. They are all knowledgeable and friendly. I will definitely let all my friends and family know where to get their next car from.
I had a rapid flat tire on my Q50 while driving. Contacted Alan in the service department. He quickly brought up my info from their computer and told me to let him know when I can bring it in. I called about 30 minutes later to make an appointment. Spoke to Jason. He said to bring it right in. They checked the tire and determined that it was un-repairable. Replacement tire was in stock. The entire service was quick and easy. Jason and Alan were very professional and helpful. I'm glad I bought an infinity Q50. Not only because I ...
Great service by Keith. Excellent customer care. Very professional with no hassle or pressure. Now my wife as a new SUV to enjoy without worry. Need a new vehicle check out Infinite of Honolulu. Ask for Keith and he’ll take care of you.
My check in was handled quickly, the waiting lounge is comfortable and offers a variety of seating options. There was bottomless beverages from bottled water to hot chocolate. The snacks were over the top, a lot of other dealerships don't offer nearly half as much to make their customers comfortable. The car was washed after the service was completed and checking out was fast and courteous.
Anthony was great, test drove a vehicle. Didn't work out but gave us some great advice on a different vehicle. Thanks Anthony👍
Excellent service. So helpful and thorough in explaining what was issue and how to fix. Always the nicest staff. By far the best experience with any dealership hands down.
The service provided by Jason of INFINITI cannot be matched by any other car dealer service that I have had in the past.
I was greeted by Service Consultant Racheal Sagadraca. We only had to have the batteries of the key fobs replaced. She was friendly and knowledgeable, able to answer all questions with the regards to the key fob.
Worked with both Jason Tokunaga and Racheal Sagadraca on an earlier service appointment; he secured me a date and a loaner, but was off on the day of my visit, but she carried on the tradition of great service, with a smile. Had multiple requests: checking on tire pressure, an erratic dashboard recurring message on the tire maintenance, and a quirky AC issue -- lack of cooling on driver side, normal chill on passenger side. All issues were resolved, along with the installation of new windshield wipers. Am a happy camper now...nobody does service better than INFINITI. And thanks, ...
Keith from initial contact by phone through entire process of finalizing lease of my QX50, took care of all matters with highest degree of professionalism. I would highly recommend Kieth to anyone inclined to purchase or lease an INFINITI automobile.
Overall, I really liked their services including their waiting area and texting system sent me instant /on time information and at the end, a final print out with a color coded chart helping me to know what might need to be done at a later date. Tons and tons of information on that printout!
I had the most seamless experience at Infinity purchasing my leased vehicle. Most of the process was accomplished via phone and email and I simply met with Jeff and signed papers and I was out of the door in 30 min!
Excellent service from the staff. Very proactive.