Customer Testimonials
Wonderful feeling to know your car is being serviced by true professionals with years of experience. Clean showroom and friendly staffs add to wonderful experience.
Great service and communication from whole service department from start to end! Team made a stressful situation so easy. Service manager took time to explain so many things to me that i did not understand.
Very friendly and professional staff all around.
I had a 2010 G37 sedan for sale on craigslist.Kailee contacted me interested in the car. She was the first to respond about the ad after only running 1 day. Never thought the dealership would be interested. Glad I followed up. Best deal I ever made. Very fare deal for both parties and smooth, hassle free transaction. Honest appraisal, gave me over KBB because of the condition i kept the car in. Even got me a ride back home. Thank you Kailee for all your help and for making the experience top notch.
Technicians and service personnel very friendly and courteous. Kept me informed on the progress of my vehicle and called to let me know when the vehicle was ready to be picked up.
Keith helped me get into a car I wanted very fast and easy. The whole staff was easy to work with and very professional!
This is a great dealership and our experience was amazing!!! Thanks to Keith Castilio for making our new purchase a very memorable one!!!!
Keith Castillio helped me get into my certified pre-owned Q50! Keith was nice and patient with me. Me and him worked together for a few days while I was trying to decide what I wanted. I didn’t feel forced to buy a car or anything. Keith made sure he explained all the features of the car I was eyeing every time I came to see it which helped me cause my memory bad lol. Him and the INFINITI team gave me good trade in value for my old car also. I would highly recommend everyone see Keith if you’...
All I can say is I feel like I matter there. They give me a loaner when needed and give me the best service ever. Due to Jason . Exceptional service 👏. Mahalo always
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This is my second car lease from INFINITI of Honolulu. What made this a five star experience is Keith Castillo. He was professional as well as friendly. He looks like he is from BTS band. Handsome and very well dressed! All you ladies that love BTS you got to ask for Keith you won't be disappointed. His knowledge of the cars is amazing! Thanks Keith for making our purchase fantastic! Thanks to Jeff Chun for making our finance paper work quick and easy to understand. Big Mahalo to INFINITI of Honolulu!
Highly recommend Keith Castillo at INFINITI of Honolulu. After looking at used cars at several different dealerships and being turned off by various hard-sell sales consultants, it was very refreshing to be helped by Keith and his no-pressure yet very helpful approach. Keith made car shopping a very pleasant experience!
Friendly and thorough service department.
I contacted INFINITI asking questions about the Qx-50, I got transferred immediately and Kailee showed interest and willingness to help me to make arrangements. She had met me on short notice, which I appreciate. She had the car front and center ready to show and tell me the features. She answered all my questions with positive attitude, Efficient paperwork knowledge and using her I pad . Overall All Good 👍
Keith was super detail-oriented, polite, responsive, and friendly. He carefully answered all of our questions. The transaction went smoothly all thanks to him. Wonderful sale rep, hopefully will do more business with Keith in the future.
Kailee was really helpful and nice. Awesome customer service! Not pushy at all and listened to my request. . . Will definitely go back if inventory suits my needs!
Professional and great customer service.
Love this dealership! Easy, no pressure, totally relaxed atmosphere. Makes you wonder why we haven’t bought all our vehicles from them. Surely will from now on!
INFINITI service has always been excellent.
I received notice that my G37 was due for service. The appointment was easy to schedule. I was met at my vehicle when I dropped it off to review the service order, cost estimate and time to complete. The service tech went over everything with me when the work was completed. The work was completed on time for the estimated cost. They gave my car back to me cleaner than when I brought it in! The staff is very professional and they provide quality services. I am an extremely satisfied customer
Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.
Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.
INFINITI of Honolulu provides the BEST customer service around! Everyone there is extremely helpful and they truly care about their customers. With Covid, the safety of their staff and customers was a priority as well. I am SO happy with our new QX60 and my children love having the extra space! I am now on my 4th lease with INFINITI of Honolulu and I am so thankful for the assistance in getting me the exact SUV to meet my family’s needs while being a beautiful SUV!
I had a great buying experience at INFINITI of Honolulu. After returning our QX50 lease without any hassles, I had only a short window of time to get another car to replace it. After going around to many dealerships, Keith Castilio back at INFINITI put me in the perfect pre-owned replacement that the family loves. It was there all along! For those who like a no hassles, no pressure buying experience, look Keith up!
I loved the whole experience at INFINITI. They are all knowledgeable and friendly. I will definitely let all my friends and family know where to get their next car from.
I had a rapid flat tire on my Q50 while driving. Contacted Alan in the service department. He quickly brought up my info from their computer and told me to let him know when I can bring it in. I called about 30 minutes later to make an appointment. Spoke to Jason. He said to bring it right in. They checked the tire and determined that it was un-repairable. Replacement tire was in stock. The entire service was quick and easy. Jason and Alan were very professional and helpful. I'm glad I bought an infinity Q50. Not only because I ...
Great service by Keith. Excellent customer care. Very professional with no hassle or pressure. Now my wife as a new SUV to enjoy without worry. Need a new vehicle check out Infinite of Honolulu. Ask for Keith and he’ll take care of you.
My check in was handled quickly, the waiting lounge is comfortable and offers a variety of seating options. There was bottomless beverages from bottled water to hot chocolate. The snacks were over the top, a lot of other dealerships don't offer nearly half as much to make their customers comfortable. The car was washed after the service was completed and checking out was fast and courteous.
Anthony was great, test drove a vehicle. Didn't work out but gave us some great advice on a different vehicle. Thanks Anthony👍
Excellent service. So helpful and thorough in explaining what was issue and how to fix. Always the nicest staff. By far the best experience with any dealership hands down.
The service provided by Jason of INFINITI cannot be matched by any other car dealer service that I have had in the past.
I was greeted by Service Consultant Racheal Sagadraca. We only had to have the batteries of the key fobs replaced. She was friendly and knowledgeable, able to answer all questions with the regards to the key fob.
Worked with both Jason Tokunaga and Racheal Sagadraca on this last service appointment; he secured me a date and a loaner, but was off on the day of my visit, but she carried on the tradition of great service, with a smile. Had multiple requests: checking on tire pressure, an erratic dashboard recurring message on the tire maintenance, and a quirky AC issue -- lack of cooling on driver side, normal chill on passenger side. All issues were resolved, along with the installation of new windshield wipers. Am a happy camper now...nobody does service better than INFINITI. And thanks, ...
Keith from initial contact by phone through entire process of finalizing lease of my QX50, took care of all matters with highest degree of professionalism. I would highly recommend Kieth to anyone inclined to purchase or lease an INFINITI automobile.
Overall, I really liked their services including their waiting area and texting system sent me instant /on time information and at the end, a final print out with a color coded chart helping me to know what might need to be done at a later date. Tons and tons of information on that printout!
I had the most seamless experience at Infinity purchasing my leased vehicle. Most of the process was accomplished via phone and email and I simply met with Jeff and signed papers and I was out of the door in 30 min!
Excellent service from the staff. Very proactive.
The INFINITI of Honolulu dealership is top notch. I have been taking my car for regular scheduled vehicle maintenance since 2004. My service adviser, Jason Tokunaga, knows that I normally request a loaner since I drop off my car first thing in the morning. Appointments are easy to make and if I need a last minute car repair, they'll take care of you. Service is great and the staff are very friendly and courteous. I would recommend this dealership to all my friends and family.
Thank you, Keith Castilio, for such a pleasant experience when buying my QX50 last night. He was knowledgeable, kind, & courteous. I always have loved INFINITI of Honolulu for its excellent customer service. Keith is goes above & beyond & is an wonderful asset to this dealership as a sales person. I highly recommend INFINITI of Honolulu & Keith to anyone who is considering getting an INFINITI. Thank you, again! 😊
Choose INFINITI, you won't regret. They treat us costumers how we are supposed to get treat it. I promise you'll be more than satisfy.
Always up to task with aloha. Service is detail oriented and always to the best interest of the customer. I personally enjoy the lounge with great coffee makes time fly by
Great service from INFINITI once again. Scheduled an appointment with Kayla. Met with Jason Tokunaga upon arrival. He explained the work to be done on the routine maintenance schedule. He later contacted me regarding a leakage of a coolant hose. The replacement work was quickly done and my vehicle was ready for pickup within two hours after I checked in. Very impressed with the service I received from Jason again. Thank you.
Awesome! Took my car in for my free servicing and I was in and out of there within an hour or less..plus they did a complimentary car wash! Me and my bro both got our cars from them.
Professional & Friendly Staff.
Infinity of Honolulu's friendly and courteous staff are the epitome of Aloha.
Keith and team was amazing! This will be the first virtual transaction ever completed due to COVID19 pandemic! Fast, easy, friendly, and perfect transaction from start to finish. Traded in my old car, good price, great deal and no hassle experience all around! Finance manager was courteous and ran all the paper work and financing behind the scene! I love my car!
Great courteous service - Racheal went above and beyond in helping me out.
Always great customer service, and feedback!!
Infinity and everyone we dealt with were the best and they go above and beyond to make everything go perfectly.
It was easy to make the appointment for service online. The waiting room was clean and comfortable. My consultant explained what was done and what will need to be done at my next visit in terms that I could easily understand. Although my G35 is over 16 years old, I feel that I get the same attention and service as people with much newer cars.
Had a great experience working with Keith and his manager. I purchased the vehicle online. Keith sent over requested pictures also advised of any issues. They were kind enough to hold the truck for a month so that my son could pick it up when he arrived to the island. Thanks again for the great service.
I have been a customer for over 13 years and have received quality service at a fair price each time my vehicles have been service.
As always the service at INFINITI was great Jason from the service dept. always takes care of business thank you.
Daniel and Jeff were great. They worked with me remotely, got all the paperwork to me and made it painless. When I came to get the car they showed me all the features and they got me in and out quickly.
In addition to providing a loaner when available or a ride (shuttle) when not, professional and caring work on my car, and updates throughout the day, here at Infinity, building a long-term relationship matters. Three specific examples from the recent repair of my AC come to mind. 1) the Shuttle driver Randall arrived on the nose; he had driven me before and while expertly navigating the roads, we had a very pleasant conversation. 2) the technician working on my car proactively went one step further in his testing to arrive at the true problem instead of settling with the first/obvious problem. ...
As an INFINITI customer for a little over 15 years, my last experience couldn't have been any better... I got the car that I wanted, in the color I was ok with and am still falling in love with the car I now own. Daniel Morisato made the experience better for me after I went through a whirlwind of frustration with another sales agent. When Daniel took over, it was smoothe sailing since. He was thorough, answered all of my questions (that the other sales agent couldn't), he clearly broke everything down for me up until I drove my ...
My niece and I each purchased an INFINITI from Daniel Morisata and Keoni DIas. The service we received was exceptional and a very pleasant experience. Daniel was very knowledgable about the cars and process and made the buying experience an enjoyable one. He went above and beyond to ensure our needs and questions were answered.
Great experience all around! Will be returning for years to come.
Parts department was great
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