Customer Testimonials

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Google Oct 1, 2022

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DealerRater Sep 23, 2022

Very satisfied with the service, will be back soon at the INFINITI service dept for service

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DealerRater Sep 18, 2022

Everyone at INFINITI was very courteous from the time I called to make an appointment to the day of my service. Since I waited for my car, I was kept informed.

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Facebook Sep 13, 2022

If you are looking for a reliable Forex & Crypto analyst that can help you trade the right way and earn you profits you can actually withdraw without any form of complications, Contact Mrs. Magdalene James on; Email: [email protected] WhatsApp: +13187938167

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Facebook Sep 13, 2022

I will really like to drop this here to appreciate the good work of Mrs. Magdalene James, This woman changed my life for good by helping me make money from my little investment. All thanks to Mrs Magdalene James, There are no additional charges Contact her directly on these; Email: [email protected] WhatsApp: +13187938167

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Cars Sep 2, 2022

Throughout the years, many years, the service department has been dependable and I received excellent service on my Infinitis. This brings me back to INFINITI. Thank you, Alvin Jason Richalynn.

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Facebook Aug 31, 2022

I am so grateful MRS Magdalene James, you have made my dreams come true, after trying to invest with so many expert traders which yielded no profit, I finally met Magdalene James through someone she had worked for, I invested $1200 unbelievably I got $14,750 after 7 working days of trading, Contact Magdalene directly on this to invest and earn good profit, if interested. Email: [email protected] WhatsApp: +13187938167

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Facebook Aug 28, 2022

I've been scammed different times with different account manager, I saw a good recommendation about miss Magdalene James and i still didn't believe her cause I was ripped severally, I was scared but I gave her a try of $500 BTC, she prove me wrong by giving me my profit, you can give her a try. Email: [email protected] WhatsApp: +13187938167

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Facebook Aug 27, 2022

If you are a beginner or you find forex trading difficult,Reach Mrs. Magdalene James She will help manage your trading account and you'll be glad you did. You can contact her through; Email: [email protected] WhatsApp: +13187938167

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Google Aug 16, 2022

I bought my car last year here and Keith gave me such a good deal and provided me an excellent service along with. Now, a year later, Kiley and Keith, again, are buying my car at an unbeatable price! I called in and visited 5 different car dealerships to sell my car but they offered the best price and service again! Thank you so much for all your services.

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Google Aug 7, 2022

Didn't wind up buying a car from here, but if I would, the experience was awesome. They had very good deals and a professional appearance all around.

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Google Aug 5, 2022

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Google Jul 9, 2022

They bought my car for asking price without any high pressure haggling or tactics. It was an easy 15 minute experience. Very clean and comfortable store.

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DealerRater Jun 19, 2022

Courteous personnel, fast service, all check points done, overall cleanliness, comfortable wait room, great amenities.

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Google Jun 14, 2022

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Google Jun 7, 2022

Super accommodating staff! Even the weirdest requests, they will go out of their way to find out if they can make it work! Couldn't be happier.

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Google May 17, 2022

Their service department is top notch. Highly recommend if you need to service your INFINITI.

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Google Apr 30, 2022

Loved working with INFINITI Honolulu! Kailee was extremely helpful and communicative and made my transaction so smooth and easy. Thank you guys so much!

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DealerRater Apr 30, 2022

I have great respect for the sales, service and the customer service representatives at this location. I will purchase or lease another vehicle from this dealership.

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Google Apr 10, 2022

Two thumbs up. Kaille was super great! She was very knowledgeable and made me feel comfortable during the buying process. Will definitely seek her out again for my next purchase.

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DealerRater Apr 2, 2022

Excellent service department Good people Much aloha Efficient Keeps my car running in top form Thank you

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DealerRater Mar 30, 2022

Always a 5 star experience. Quick service with professional and friendly staff. Highly recommend. Thanks

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Google Mar 26, 2022

They always take care of my cars needs...

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Google Mar 19, 2022

Awesome service very easy to sell our Honda to them and Kailee was fantastic to deal with. 👍🏼😁 Highly recommend if you are in the market to buy or sell a car. 🤙🏼

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Google Mar 16, 2022

Thank you very King INFINITI of Honolulu. Kailee gave so much of a help on the whole process. Great customer service as well. Now I can finally get rid of my old car. #kinginfinitihonolulu IS THE BEST

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Google Mar 4, 2022

Best experience and best deals, Kailee helped out so much and made sure I went home with a sweet ride. Be sure to check them out I promise you won’t regret it.

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Facebook Feb 12, 2022

I have been a victim of fake investment which I lost $50,000 to. i did not know it was a scam until i started getting a lot of excuses about why i cannot withdraw my money and, i was asked to pay more money before i can withdraw the money i invested. i lost a lot of money. I was devastated and, i almost lost my mind because i used my savings and, i did not know anything about crypto then. I looked for help until i was directed to MRS TAISHA CARSON I invested $1000 and got my withdrawal of $14,600 in ...

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Google Jan 26, 2022

INFINITI of Honolulu were so helpful in my car shopping process! Kailee and the team made the whole process smooth and stress free. Could not thank them enough!

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Google Jan 9, 2022

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DealerRater Dec 28, 2021

Great....................Jason and the entire service staff are 5-star rated by this customer. Interaction with Keoni, Ross, Jeff and the entire staff professionally deals with this customer with genuine Aloha.

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Cars Dec 27, 2021

Amazing team that treats your vehicle as if it was their own. Very straightforward and pretty reasonable prices For a dealership. Everything was done on time which is more valuable than money

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Google Dec 25, 2021

Service center is always awesome. 👌

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Google Dec 20, 2021

My experience at INFINITI was phenomenal! I came in on a Friday after work about an hour before they were about to close and Alan assisted me right away. He didn’t pressure me to buy the car immediately and didn’t push me to buy the newer model of the car I was looking at. Alan talked to me as if he was friend/family. I came back the next day to test drive the car during the day and Keith assisted us. Keith is super knowledgeable about the littlest details INFINITI had added to their cars. I would ...

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Google Dec 18, 2021

Great service. Jason always nake sure all service meets are fone in an efficient and professional manner

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Google Nov 9, 2021

Great Customer Service

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Google Sep 22, 2021

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Facebook Sep 11, 2021

Excellent service! I feel very confident when I have my car serviced at INFINITI of Honolulu.

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DealerRater Jul 24, 2021

Rachael, Josh and the entire service staff are 5-star rated by this customer. Interaction with Keoni, Ross, Jeff and the entire staff professionally deals with this customer with genuine Aloha.

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DealerRater Jul 12, 2021

Wonderful feeling to know your car is being serviced by true professionals with years of experience. Clean showroom and friendly staffs add to wonderful experience.

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DealerRater Jun 21, 2021

Great service and communication from whole service department from start to end! Team made a stressful situation so easy. Service manager took time to explain so many things to me that i did not understand.

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Google Jun 21, 2021

Very friendly and professional staff all around.

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Google Jun 19, 2021

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Google Jun 12, 2021

I had a 2010 G37 sedan for sale on craigslist.Kailee contacted me interested in the car. She was the first to respond about the ad after only running 1 day. Never thought the dealership would be interested. Glad I followed up. Best deal I ever made. Very fare deal for both parties and smooth, hassle free transaction. Honest appraisal, gave me over KBB because of the condition i kept the car in. Even got me a ride back home. Thank you Kailee for all your help and for making the experience top notch.

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DealerRater Jun 2, 2021

Technicians and service personnel very friendly and courteous. Kept me informed on the progress of my vehicle and called to let me know when the vehicle was ready to be picked up.

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Google May 29, 2021

Keith helped me get into a car I wanted very fast and easy. The whole staff was easy to work with and very professional!

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Google May 8, 2021

This is a great dealership and our experience was amazing!!! Thanks to Keith Castilio for making our new purchase a very memorable one!!!!

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Google Apr 23, 2021

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Google Apr 22, 2021

Keith Castillio helped me get into my certified pre-owned Q50! Keith was nice and patient with me. Me and him worked together for a few days while I was trying to decide what I wanted. I didn’t feel forced to buy a car or anything. Keith made sure he explained all the features of the car I was eyeing every time I came to see it which helped me cause my memory bad lol. Him and the INFINITI team gave me good trade in value for my old car also. I would highly recommend everyone see Keith if you’...

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Google Apr 21, 2021

All I can say is I feel like I matter there. They give me a loaner when needed and give me the best service ever. Due to Jason . Exceptional service 👏. Mahalo always

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Facebook Apr 21, 2021

I was lucky enough to get to know Mr WILLIAMS JOHNSON in my Forex trading career. Since then my trading has increased a lot. What can i say... Mr WILLIAMS JOHNSON provided an Unique trading earnings. It is really one of a kind and has it's own league. But i can confidently say that, Mr WILLIAMS JOHNSON trading is the most useful and has really increase my life and family standard. I Invested $1000 and make $10,500 after just seven days of investing with Mr Williams Johnson, the money i spent on the course, is a well spent money and a ...

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Facebook Apr 21, 2021

Am so full of excitement and gratitude for what you have done for me mr william johnson , if I was told I will ever meet a forex trader as legit and honest like you I will probably not believe because of the bad experience I have had before trying to invest and been scammed, but someone recommended MR WILLIAMS JOHNSON to me, I was so much in doubt and didn't want to lose more, but this time I choose to invest little and I invested $500 and in just a week MR WILLIAMS JOHNSON helped me earn $8,500 and so I ...

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Google Mar 21, 2021

This is my second car lease from INFINITI of Honolulu. What made this a five star experience is Keith Castillo. He was professional as well as friendly. He looks like he is from BTS band. Handsome and very well dressed! All you ladies that love BTS you got to ask for Keith you won't be disappointed. His knowledge of the cars is amazing! Thanks Keith for making our purchase fantastic! Thanks to Jeff Chun for making our finance paper work quick and easy to understand. Big Mahalo to INFINITI of Honolulu!

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Google Mar 17, 2021

Highly recommend Keith Castillo at INFINITI of Honolulu. After looking at used cars at several different dealerships and being turned off by various hard-sell sales consultants, it was very refreshing to be helped by Keith and his no-pressure yet very helpful approach. Keith made car shopping a very pleasant experience!

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Google Mar 3, 2021

Friendly and thorough service department.

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DealerRater Mar 2, 2021

I contacted INFINITI asking questions about the Qx-50, I got transferred immediately and Kailee showed interest and willingness to help me to make arrangements. She had met me on short notice, which I appreciate. She had the car front and center ready to show and tell me the features. She answered all my questions with positive attitude, Efficient paperwork knowledge and using her I pad . Overall All Good 👍

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Google Feb 17, 2021

Keith was super detail-oriented, polite, responsive, and friendly. He carefully answered all of our questions. The transaction went smoothly all thanks to him. Wonderful sale rep, hopefully will do more business with Keith in the future.

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Google Feb 12, 2021

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Google Feb 2, 2021

Kailee was really helpful and nice. Awesome customer service! Not pushy at all and listened to my request. . . Will definitely go back if inventory suits my needs!

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Google Jan 31, 2021

Professional and great customer service.

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DealerRater Jan 31, 2021

Love this dealership! Easy, no pressure, totally relaxed atmosphere. Makes you wonder why we haven’t bought all our vehicles from them. Surely will from now on!

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Google Jan 30, 2021

INFINITI service has always been excellent.

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Cars Jan 22, 2021

I received notice that my G37 was due for service. The appointment was easy to schedule. I was met at my vehicle when I dropped it off to review the service order, cost estimate and time to complete. The service tech went over everything with me when the work was completed. The work was completed on time for the estimated cost. They gave my car back to me cleaner than when I brought it in! The staff is very professional and they provide quality services. I am an extremely satisfied customer

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Cars Jan 19, 2021

Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.

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DealerRater Jan 19, 2021

Kailee was awesome! She took the time to answer all of our questions and face time with us to show us the vehicle inside and out since we were not on island. She was very upfront about any defects and we felt that we got a super fair deal on our vehicle. She made the sale and all paperwork super easy and she treated us like we were her only clients. Jeff also made the sale super easy too. They were both super helpful and we will defiantly utilize them again in the future.

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Google Jan 6, 2021

INFINITI of Honolulu provides the BEST customer service around! Everyone there is extremely helpful and they truly care about their customers. With Covid, the safety of their staff and customers was a priority as well. I am SO happy with our new QX60 and my children love having the extra space! I am now on my 4th lease with INFINITI of Honolulu and I am so thankful for the assistance in getting me the exact SUV to meet my family’s needs while being a beautiful SUV!

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Google Jan 5, 2021

I had a great buying experience at INFINITI of Honolulu. After returning our QX50 lease without any hassles, I had only a short window of time to get another car to replace it. After going around to many dealerships, Keith Castilio back at INFINITI put me in the perfect pre-owned replacement that the family loves. It was there all along! For those who like a no hassles, no pressure buying experience, look Keith up!

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Google Dec 1, 2020

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DealerRater Nov 15, 2020

I loved the whole experience at INFINITI. They are all knowledgeable and friendly. I will definitely let all my friends and family know where to get their next car from.

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Google Nov 8, 2020

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Google Nov 6, 2020

I had a rapid flat tire on my Q50 while driving. Contacted Alan in the service department. He quickly brought up my info from their computer and told me to let him know when I can bring it in. I called about 30 minutes later to make an appointment. Spoke to Jason. He said to bring it right in. They checked the tire and determined that it was un-repairable. Replacement tire was in stock. The entire service was quick and easy. Jason and Alan were very professional and helpful. I'm glad I bought an infinity Q50. Not only because I ...

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Google Nov 1, 2020

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Google Oct 30, 2020

Great service by Keith. Excellent customer care. Very professional with no hassle or pressure. Now my wife as a new SUV to enjoy without worry. Need a new vehicle check out Infinite of Honolulu. Ask for Keith and he’ll take care of you.

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Google Oct 27, 2020

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Google Oct 22, 2020

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Google Oct 18, 2020

My check in was handled quickly, the waiting lounge is comfortable and offers a variety of seating options. There was bottomless beverages from bottled water to hot chocolate. The snacks were over the top, a lot of other dealerships don't offer nearly half as much to make their customers comfortable. The car was washed after the service was completed and checking out was fast and courteous.

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Google Oct 17, 2020

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Google Oct 16, 2020

Anthony was great, test drove a vehicle. Didn't work out but gave us some great advice on a different vehicle. Thanks Anthony👍

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Google Oct 15, 2020

Excellent service. So helpful and thorough in explaining what was issue and how to fix. Always the nicest staff. By far the best experience with any dealership hands down.

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Google Oct 12, 2020

The service provided by Jason of INFINITI cannot be matched by any other car dealer service that I have had in the past.

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Google Oct 10, 2020

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Google Oct 10, 2020

I was greeted by Service Consultant Racheal Sagadraca. We only had to have the batteries of the key fobs replaced. She was friendly and knowledgeable, able to answer all questions with the regards to the key fob.

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Google Oct 8, 2020

Worked with both Jason Tokunaga and Racheal Sagadraca on an earlier service appointment; he secured me a date and a loaner, but was off on the day of my visit, but she carried on the tradition of great service, with a smile. Had multiple requests: checking on tire pressure, an erratic dashboard recurring message on the tire maintenance, and a quirky AC issue -- lack of cooling on driver side, normal chill on passenger side. All issues were resolved, along with the installation of new windshield wipers. Am a happy camper now...nobody does service better than INFINITI. And thanks, ...

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Google Oct 8, 2020

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Google Oct 6, 2020

Keith from initial contact by phone through entire process of finalizing lease of my QX50, took care of all matters with highest degree of professionalism. I would highly recommend Kieth to anyone inclined to purchase or lease an INFINITI automobile.

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Google Sep 28, 2020

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DealerRater Sep 28, 2020

Overall, I really liked their services including their waiting area and texting system sent me instant /on time information and at the end, a final print out with a color coded chart helping me to know what might need to be done at a later date. Tons and tons of information on that printout!

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Google Sep 23, 2020

I had the most seamless experience at Infinity purchasing my leased vehicle. Most of the process was accomplished via phone and email and I simply met with Jeff and signed papers and I was out of the door in 30 min!

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Google Sep 21, 2020

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Facebook Sep 17, 2020

Excellent service from the staff. Very proactive.

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Google Sep 16, 2020

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Google Sep 16, 2020

The INFINITI of Honolulu dealership is top notch. I have been taking my car for regular scheduled vehicle maintenance since 2004. My service adviser, Jason Tokunaga, knows that I normally request a loaner since I drop off my car first thing in the morning. Appointments are easy to make and if I need a last minute car repair, they'll take care of you. Service is great and the staff are very friendly and courteous. I would recommend this dealership to all my friends and family.

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Google Sep 16, 2020

Thank you, Keith Castilio, for such a pleasant experience when buying my QX50 last night. He was knowledgeable, kind, & courteous. I always have loved INFINITI of Honolulu for its excellent customer service. Keith is goes above & beyond & is an wonderful asset to this dealership as a sales person. I highly recommend INFINITI of Honolulu & Keith to anyone who is considering getting an INFINITI. Thank you, again! 😊

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Google Sep 13, 2020

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Google Sep 12, 2020

Choose INFINITI, you won't regret. They treat us costumers how we are supposed to get treat it. I promise you'll be more than satisfy.

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Google Sep 12, 2020

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Google Sep 11, 2020

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Google Sep 11, 2020

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Google Sep 10, 2020

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DealerRater Sep 5, 2020

Always up to task with aloha. Service is detail oriented and always to the best interest of the customer. I personally enjoy the lounge with great coffee makes time fly by

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Google Aug 30, 2020


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